American Express Interactive Statement Tour

Frequently Asked Questions

  1. What’s the difference between the “Minimum Amount Due” and “New Balance”? Which one should I pay?
  2. Can I pay the flexible charges at once, instead of extending payment over time?
  3. Why aren’t all my charges listed in one place? Why are the flexible charges listed separately?
  4. When is my payment due?
  5. What if I have more questions about my statement?

1. What’s the difference between the “Minimum Amount Due” and “New Balance”? Which one should I pay?

You can pay either, or any amount in between. Both totals are highlighted in black by the Account Summary on your statement.

The “Minimum Amount Due” is the smallest amount you can pay to remain in good standing with OPEN from American Express and avoid any late payment penalties.

The “New Balance,” on the other hand, is the total you owe on your Card account, including all flexible charges. Paying any less than this means you will carry over part of the balance to your next statement, incurring some finance charges. But it may also allow your business some extra breathing room to take advantage of a special opportunity.

Back to Top

2. Can I pay the flexible charges at once, instead of extending payment over time?

Yes. It’s completely your choice. We list your flexible charges separately on your statement so you can decide if it makes more sense to pay them in full now, or over time. Do whatever is right for your business.

Back to Top

3. Why aren’t all of my charges listed in one place? Why are the flexible charges listed separately?

Most of your transactions are listed in the “Activity” portion of your statement. It may carry over to subsequent pages.

If you have any charges that qualify for flexible payment, however, you will find these listed separately. We keep these areas apart because it’s easier to track them and decide whether to pay them in full or keep extending them.

Back to Top

4. When is my payment due?

Find your “Due Date” to see when your payment is due. This is the date your payment must be received by American Express, so always allow some extra time for delivery. If your payment is less than the monthly minimum amount, and the difference is not paid on time, the payment is considered late.

Payments received late may make your account subject to certain fees or penalties, and the APR on any flexible charges may increase. Your credit rating may also suffer.

If you are worried about a payment reaching us late, please call American Express Customer Service at 1-800-403-1288.

Back to Top

5. What if I have more questions about my statement?

You can always call American Express Customer Service at 1-800-403-1288 if you have any questions about your statement, or any other aspect of American Express service.

Back to Top